How long is the warranty period?

Generally the warranty period is 12 months. It depends on different products.

What kind of packing? No damage during transportation?

Our products are divided into two categories: small and medium size adopts knife clip isolation packaging, large size screen adopts aircraft box packaging. All packages are protected by outer box and strapping belt to ensure material safety transportation.

How long can I get reply?

Within 24 hours. Chinese working time 9:00-17:30 Monday-Friday online service to help you solve problems. Also reply by phone is possible at night time and weekends.

Are you manufacturer or Trading Company?

Kingtech company is a LCD factory which since 2003 in China.

How do you guarantee the quality?

We pass ISO900, ISO14001 and TS16949 certificates. Strict quality control Inspection is done in FOG==>LCM==>LCM+ RTP/CTP==> production online inspection==>Q.C inspection==>aging test 4 hours with load in 60 ℃ special room (as option)==>OQC

Do you have any MOQ limit?

No, small quantity order is also welcomed!

How can you guarantee stable supply?

1-We have very good source. We always check and choose the most stable supply LCD panel in the beginning. 2-When EOL happens, usually we will get notification from original manufacturer 3-6 months in advance. We prepare another LCD brand solution as replacement for you or recommend you to do last buy if your annual quantity is small or even tool up a new LCD panel if your annual quantity is big.

What is the customization process?

1-Evaluating by our engineer: 1 day 2-Send you drawing for approval: 3-5 day 3-Send you samples for approval according to your requirements of custom LCD module 4-Trial order: 6 weeks 5-Repeat order: 4-6 weeks

What do I get if I work with Kingtech?

1-A long term and win-win business partner. 2-Perfect LCD display solution for your application. 3-Dedicated sales and technical team for fast communication.

Can I connect your displays to Raspberry Pi?

Many Kingtech displays already have convert board to connect with Raspberry Pi directly. If not, we can also develop one for you.

What's your factory's production capacity?

TFT LCD display module : 800,000 pcs/Month Capacitive touch panel: 500,000pcs/Month

What is your after-sale service?

We offer 12 months warranty. If the problem happens, we will analyze the samples and provide reports with short-term and long-term solutions. If it is our product problem, we will do the replacement.

Why are Kingtech's products higher in price?

Most of our projects are industrial applications, not the consumer. The material we are using is all A grade from formal channels, with strong anti-shock capacity, anti-high-temperature capacity, high reliability and a very low rate of rejection. Every single piece of display will be inspected carefully more than 5 times. A reliability test will be done for all new projects.

What is product application?

Products are widely used in human-computer interface, handheld terminal, smart home products and other fields. Our industrial LCD displays also are welcomed in the market and medical display solutions have brought much convenience for the public.

How can i find the right product?

Please send us your requirements, we will recommend our standard products, if it’s not fit, we will do the necessary adjustment & customization.

If you are not online, how can I contact with you?

If we are not online please check the following information, you can send us email or send message through Skype or WhatsApp.

Do you have your own factory?

Yes, we have our own LCD factory and have the professional engineers. We hope to provide you with the best screen.

Which payment terms can you accept?

T/T, Paypal, Western Union all can be accepted.

Do you offer custom solution?

Our most of the products are custom. We can offer FPC, Touch panel and Backlight custom. The customers also can provide their requirements to us to evaluate. Kingtech can custom high brightness and wide temperature display, and also custom HDMI Board , AD board or motherboards. We provide technical support for software and hardware.

What's your shipping method?

We provide comprehensive shipping methods. Usually ,we ship by DHL/FEDEX/TNT/UPS/EMS Express service, it is safety and fast. For large quantity orders we can also ship by buyer's cargo agent in China.

What kind of inspection you can provide?

Kingtech has multiple tests from material purchasing to finished products by different departments, like QA, QC, engineering etc, to guarantee all LCD are in perfect condition before shipment.

Can we guarantee long-term supply?

Kingtech Dispaly is the distributor of LCD panel and driver IC which are the most important materials of LCD module. Normally the LCD panel is easy to control the EOD situation. If the LCD panel end of life, Kingtech will get the news 6 months in advance, we will inform the customer and provide the replacement solution to them.

What about the leading time?

For standard product, within 1 week for samples, 4~6 weeks for mass production; For custom LCD module , 3~4 weeks for samples, 4~6 weeks for mass production after sample approval.

Do you accept sample order or small quantity order?

Yes, you can place sample orders for testing first, and small quantity order as pilot production (no less than MOQ).

Can you provide drawings and related procedures?

We can provide drawings and procedures for customers to confirm.

FAQ - Kingtech Group Co., Ltd.

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FAQ

What do I get if I work with Kingtech?

1-A long term and win-win business partner.
2-Perfect LCD display solution for your application.
3-Dedicated sales and technical team for fast communication.
Why are Kingtech's products higher in price?
- Most of our projects are industrial applications, not the consumer.
- The material we are using is all A grade from formal channels, with strong anti-shock capacity, anti-high-temperature capacity, high reliability and a very low rate of rejection.
- Every single piece of display will be inspected carefully more than 5 times. A reliability test will be done for all new projects.
What is your after-sale service?

We offer 12 months warranty. If the problem happens, we will analyze the samples and provide reports with short-term and long-term solutions.
If it is our product problem, we will do the replacement.
How long can I get reply?

Within 24 hours. Chinese working time 9:00-17:30 Monday-Friday online service to help you solve problems. Also reply by phone is possible at night time and weekends.
What is product application?

Products are widely used in human-computer interface, handheld terminal, smart home products and other fields. Our industrial LCD displays also are welcomed in the market and medical display solutions have brought much convenience for the public.
Can I connect your displays to Raspberry Pi?

Many Kingtech displays already have convert board to connect with Raspberry Pi directly. If not, we can also develop one for you.
Do you have your own factory?

Yes, we have our own LCD factory and have the professional engineers. We hope to provide you with the best screen.
Do you accept sample order or small quantity order?

Yes, you can place sample orders for testing first, and small quantity order as pilot production (no less than MOQ).